General Information

Free shipping is not extended to special promotional offers such as any "FREE + Shipping" offers where we are providing the product at no cost.  

We ship directly from our  manufacturing partners who are located all over over the world, including the US, South America, and Asia. Because of this, many of our items are shipped internationally. Shipping times may vary; we aim to process and ship your order within 5-7 working days. Please note that international shipments can take from 2 - 5 weeks. If you cannot wait this long please do not order.

Customs & import taxes

  • Please note that orders may need to clear customs in your country.
  • Please check if your order will incur additional import duties, taxes or other customs related charges.
  • Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.
  • Horsy Gifts is not responsible for delays caused by the customs department in your country.
  • Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.